Privacy Security Statement

At ServeCentral, LLC, we value your relationship and honor your trust. As a result, you can rely on us to respect and help protect your personal and company-related data. Our commitment to protecting your privacy is summarized as follows:

ABOUT THIS PRIVACY STATEMENT
We respect your privacy. We will not sell your personal information to third parties for marketing or other purposes unless we have your consent. We secure your data. We employ strict security standards and safeguards to help protect your personal information and prevent fraud. We offer continued protection. We protect your personal information, whether you are a current or former customer.

Our Privacy Statement explains how we handle and protect your personal and company data, how we gather this data, and how we manage this data to serve you. We may change this Statement from time to time as the need arises to accurately reflect how we gather and manage your data. All changes to this Statement will be effective upon posting to this web site without any other notice to you.

INFORMATION PROVIDED BY YOU
If you use this web site or its various applications, you may be required to provide the following information as part of registration: first name, last name, company name, title, address, city, state, zip, telephone, e-mail address, preferred method of contact (e-mail, phone, postal), account number, service and product interest information, your credit card and/or purchase order information and intended use of services or products by user. In addition, you may choose to provide additional information relating to yourself or your companies to take advantage of different services available on this web site.

INFORMATION SHARING
We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:

If We Have Your Consent.
We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.

We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of ServeCentral, LLC, its users or the public.

In the event of a transfer of ownership of ServeCentral, LLC (including any publications), such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy.

We may share aggregated information with others. Examples of this include the number of users who downloaded a specific product or how many users clicked on a particular advertisement.  We may share the Process Server ranking information with Clients as opinions of those who have used a particular Process Server, but does not reflect any position or opinion of ServeCentral, LLC.

LOG FILES
We also periodically gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

COOKIES
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use session cookies to make it easier for you to navigate our site. Session cookies expire when you close your browser, and the information is not stored for future use. In addition, we use cookies to pass user authentication information between this web site and applications within this web site. We also may use cookies to offer you products, programs and/or services.

CHILDREN'S INFORMATION
We do not knowingly collect information from children under the age of 13 and we do not target our websites to children under 13. If we determine that an individual under the age of 13 has submitted information to this web site, we will delete that information.

WHERE WE STORE AND PROCESS DATA
We keep data in New York and ServeCentral, LLC, may at some future date also have servers, contractors and employees in other parts of the United States of America and around in world. 

USE OF YOUR INFORMATION- INFORMATION INPUT BY THE USER
The information we collect is used solely to contact you in the event there are announcements regarding this web site, the applications within this web site, or other services of ServeCentral, LLC, or in connection with support-related activities. We do not share your personal information with any third party. If you do not wish to receive announcements regarding this web site, you may opt out of receiving some or all of such communications by contacting our Technical Support staff from 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at:

Phone: (315) 414-9855
Fax: (315) 414-9856
Email: customer_support@serve-central.com

LOG FILES
Log files give us a general picture of who is visiting our Web Site and which pages are being viewed the most often. This information is not specific to an individual viewer and is only collected to assist us in the maintenance and administration of our Web Site. Log files are collected mainly for research purposes to see what pages are of most interest and use to current and potential clients. We do not link this automatically-collected data to personally identifiable information.

DISTRIBUTION OF YOUR INFORMATION
ServeCentral, LLC does not sell or offer your personally identifiable information to third parties for marketing or other purposes. In some instances, we may be asked to disclose certain information pursuant to a court order, subpoena, search warrant or law enforcement request.

OTHER WEBSITES
Some affiliates of ServeCentral, LLC have their own web sites with their own unique privacy statements, tailored to the services that they provide. We encourage you to read those privacy statements carefully when you visit those affiliated sites.

For your convenience, our web site may contain links to other sites on the internet that are owned or operated by third parties not affiliate with ServeCentral, LLC. We can make no promises or guarantees regarding data collection or privacy practices on the web sites that are not owned or operated by ServeCentral, LLC. We strongly suggest that you review such third parties' privacy policies before providing any data to them. These other sites may send their own cookies to users, collect data or solicit personally identifiable information. You should contact these entities directly if you have any questions about their use of the information that they collect.

STEPS WE TAKE TO ENSURE YOUR PRIVACY
The security of your personal information is important to us. We use generally accepted industry standard tools and techniques to ensure the privacy of your information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

INFRASTRUCTURE SECURITY
As mentioned, transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard any password and User ID you use to access the Site and to notify us at customer_support@serve-central.com if you ever suspect that this password or User ID has been compromised. You are solely responsible for any unauthorized use of the Site conducted via your password and User ID.  We secure the infrastructure that supports information collection, exchange and storage/retrieval.

PERIMETER SECURITY
We use firewalls to secure the perimeter of our information network and monitor our systems on a regular basis.

DATA SECURITY
An authentication and authorization mechanism based on user name and password is used to restrict access to information on ServeCentral, LLC. Each authenticated user only has access to the information that he or she is authorized to use.

TRANSACTION SECURITY
ServeCentral, LLC uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time ServeCentral, LLC asks you for a credit card number for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on ServeCentral, LLC it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.

SOCIAL ENGINEERING (OUR EMPLOYEES)
All of our employees are made aware of our Confidentiality of Client Information Policy on a regular basis and must acknowledge that they have received and read the same.

Managing Your Personally Identifiable Information
Registration for access to this web site requires you to provide personally identifiable information (including name, company name, address, city, state, zip, e-mail address, and phone number). It is your responsibility to make sure that this information is accurate and current. If your information changes, you may update your information. If you require assistance to update this information, you may contact our Customer Service staff from 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at:

Phone: (315) 414-9855
Fax: (315) 414-9856
Email: customer_support@serve-central.com

We will process all information update requests in a timely manner.

SAFEGUARD PASSWORDS
You should take the necessary precautions to safeguard your user i.d. and password to prevent unauthorized access to your information stored on this web site and the applications within this web site. If you feel that your user i.d. and password have been compromised, contact our Technical Support staff immediately between the hours of 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at:

Phone: (315) 414-9855
Fax: (315) 414-9856
Email: customer_support@serve-central.com

Your password will be reset and emailed to you at the address maintained on record.

CLOSE YOUR BROWSER WHEN FINISHED
After you have finished your session with this web site, close your browser to erase information that may have been stored on your computer during your session. Any information you entered during your session may be temporarily stored in the memory storage area of your computer until you close the browser. Logging off and closing your browser will clear this temporary storage area from your computer.

USE OF A FIREWALL
Consider using a firewall to help prevent unauthorized access to your network or personal computer, especially if you are using a DSL or Cable Modem to access the Internet.  Information about Securing Your Privacy is provided as information only and is not the expressed position or opinion of ServeCentral, LLC. 

NOTIFICATION OF CHANGES
This Statement is effective as of March 4, 2009. We may change this Statement from time to time as the need arises to accurately reflect how we gather, manage and use your personally identifiable information. We will notify you by posting a change to the Privacy Statement linked to the web site's home page and to other places that we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this policy, we will also display a notice on this web site's home page.  Modifications to this Privacy Statement will become effective on the day they are posted. We encourage you to frequently review this Privacy Statement for any modifications.

QUESTIONS OR CONCERNS
If you have questions or suggestions regarding our privacy policy or this Privacy Statement, please contact our Customer Service staff between the hours of 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at:

Phone: (315) 414-9855
Fax: (315) 414-9856
Email: customer_support@serve-central.com